Because Nirvana by Autumn is a home-based acne studio, I do things very specifically. I want you to understand how Nirvana by Autumn operates the way it does to take care of all your beauty needs in the most professional way possible. And sharing this type of info with you helps me keep Nirvana by Autumn a safe and healthy environment.
Late Policy: I totally understand that driving across town, you’re bound to hit a red light or two or three. I will do my best to fit in your entire appointment as long as it doesn’t cause me to run late for the next client. However, if we must shorten the appointment, you will be charged the total amount for the service booked. Please plan to arrive only 5 minutes early. I want you to relax and not feel stressed or rushed.
Nirvana by Autumn does not provide a waiting area, so I ask that you arrive only 5 minutes early.
Arriving at your appointment: I know how easy it is to just come back to the studio when you arrive, especially if you’re running a little late. I do, however, ask that you remain in your car at every appointment and check-in when you arrive. Waiting in your car and checking-in keeps the studio flowing perfectly.
Online booking: Did you know I have a virtual receptionist? Her name is Vagaro. LOL, I have an online booking system in place because I am a one-woman-show, and I need help keeping up with my amazing clients. Online booking allows you 24/7 booking access. When my clients schedule their appointments online, I get to spend more one-on-one in the treatment room. Think of my online booking as my virtual receptionist. You can schedule, reschedule, and cancel all through the booking app. Once you start to use Vagaro, you will LOVE it! If you’re outside of the studio, you will be doing all of your scheduling and rescheduling through online booking.
Contact: So that I can better serve you I do all commuting outside of the studio via email. I do not check DMs and text messages regularly. I do offer unlimited email communication. However, I will use texting as a form of emergency contact, such as running behind on the appointment before you or if something comes up in less than 24hours. I want to give you the BEST customer service, and I can do so by email.
Cancellation Policy: I ask for your cooperation and respect in honoring the studio’s 24 Hour Cancellation Policy. This allows time for Nirvana by Autumn to fill the spot you reserved. For, anything under 24 hours, I will try my best to fill the space with a client on the waitlist. Unfortunately, if I’m not able to fill your appointment spot, you will be charged a cancellation fee $50.
No Show Policy: If you decided to no show you better let me know that you are ok... because when a lady doesn’t show up for her skincare appointment, I just assume something terrible has happened. Nirvana by Autumn knows how serious you are about looking and feeling beautiful! Please don’t no show... it really stinks.
Office hours: Nirvana by Autumn does operate only during business hours.
Guest: Children who are not receiving services are not permitted in the studio.
Guest may not accompany clients in the studio due to COVID-19. Guest will have to remain in their vehicles.
Refund policy: There are no refunds on treatments, packages, products, or consultations at this time. These services are final sale. If you need to reschedule or cancel an appointment please do so using the booking app, Vagaro.